Our Assistance Products and Services are designed with our customers in mind. Always providing relevant and valuable solutions in their time of need. Our Products and Services are a perfect fit to any industry. We specifically specialise in the financial services industry including life, short-term and medical. We service many corporates, adding value to their staff as well as wellness programmes. Our products can be tailor-made to meet your requirements.
"Murphy's Law" is a well-known phenomenon. Incidents happen when you least expect it or can't afford it. Our Value Added Products will ensure your life is uninterrupted and no extra strain is put on your budget. Our product range includes Car Hire, Excess Waiver, Rim & Tyre, Scratch & Dent and Extended Warranties to name a few.
Our products are underwritten by our Guardrisk Cell Captive.
Our Claims Centre is manned by experienced and qualified insurance professionals. Although the majority of our staff work from our Claims Centre in Centurion, they are also fully equipped to work from home should the need arise. We can manage your end-to-end claims process or a specific portion of a claim, depending on your requirements. Our claims solution includes all types of claims e.g comprehensive, motor and non-motor as well as aggregates, third party recovery and liability claims. Our clients vary from Corporate Companies, Municipalities, Brokers, UMA’s, Administrators and Insurers.
Customers can engage with us via the App to access our unique solutions, assistance services and claims management. Our App can be white labelled according to your needs and specific requirements can be discussed.
The App is available for download on both Android, iOS and Huawei App Gallery platforms.
Our Customer Experience Centre is managed by well-trained Customer Experience Ambassadors. Although the majority of our Customer Experience Ambassadors work from our Customer Experience Centre in Centurion, they are also equipped to work from home should the need arise. Our advanced web-based systems and telephony allow us to be available 24/7, offering exceptional service to your clients, irrespective of where our business is operational from. Our service levels will never be compromised.
Our in-house developed, web-based and transparent systems allow us the flexibility to provide custom solutions to our clients. This includes specific workflow processes, specialised reporting, and an afterhours office extension where we answer your switchboards. All of these systems can add substantial value to your business and reduce operating costs.
Authorised Financial Services Provider. FSP No.:26908
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